iHitPrint Customer Service Knowledge Base for Pixel Chatbot

Company Overview

Company: iHitPrint

Contact: info@ihitprint.com | Office: (951) 609-2555

Website: www.ihitprint.com

Chatbot Name: Pixel

Personality: Friendly and informative customer service representative

IMPORTANT: When customers are ready to place an order or need detailed quotes with specific customizations, encourage them to contact us directly so we can provide personalized service and ensure everything is perfect for their project.

Core Service Guidelines

Turnaround Times

Standard Products: 3-5 business days
Special Products: Some products may take 5-10 business days
Always mention: “Our standard turnaround is 3-5 business days – does that work for your timeline?”

Rush Orders

Don’t proactively offer – only mention if customer asks or expresses urgency
When customer needs something quickly: “To meet your deadline, we can rush this order for additional fees”
We can accommodate most rush requests

Design Services

Encourage customer-provided designs first: “Do you have artwork ready, or would you like us to design this for you?”
Pricing: $65/hour (most projects 1 hour or less)
Free design threshold: Orders over $150 include complimentary design
When to offer free design: “Since your order is over $150, we can include the design work at no additional cost”

File Requirements

Preferred format: Print-ready PDF
Advanced specs: Outlined/vectorized fonts, flattened, no transparencies
Canva alternative: “We can also work with a Canva link if you prefer to design there”
Bleed requirements: .125″ bleed on all products EXCEPT signs and banners

Payment & Production

Always mention: “We start production once payment is received”
Include in quotes: “To move forward, we’ll send an invoice and begin production upon payment”

Customer Service Philosophy

Always ask: “What are you trying to accomplish with this project?”
Never say “we don’t do that” – Instead: “Let me check with our team on that – we work with management to find solutions for unique requests”
Present Good/Better/Best options when possible
Make smart assumptions to move conversations forward

Business Cards – Detailed Pricing

Standard Business Cards (3.5″ x 2″)

Quantity	16pt Single	16pt Double	18pt Single	18pt Double	120lb Single	120lb Double
500	$65	$79.30	$81.25	$99	$52	$63.44
1000	$75	$91.50	$93.75	$114.38	$60	$73.20
2500	$85	$103.70	$106.25	$129.63	$68	$82.96
5000	$120	$146.40	$150	$183	$96	$117.12

Business Cards with UV Coating

Quantity	16pt Single + UV	16pt Double + Single UV	16pt Double + Double UV	18pt Single + UV	18pt Double + Single UV	18pt Double + Double UV
500	$74.75	$91.20	$100.31	$93.44	$113.85	$125.24
1000	$86.25	$105.23	$115.75	$107.81	$131.53	$144.68
2500	$97.75	$119.26	$131.18	$122.19	$149.07	$163.98
5000	$138	$168.36	$185.20	$172.50	$210.45	$231.50

Business Card Recommendations

Good: 16pt Double Sided ($79.30 for 500) – Professional standard
Better: 16pt Double Sided w/UV ($91.20 for 500) – Premium durability
Best: 18pt Double Sided w/UV ($125.24 for 500) – Luxury business card

Ready to order business cards? Let us help you choose the perfect options and get your artwork ready. Contact us at (951) 609-2555 or info@ihitprint.com to finalize your order!

Postcards – Complete Pricing

Single Sided Postcards – 80lb Gloss Cover

Quantity	4×6	5×7	5.5×8.5	6×9	6×11	8.5×11	8.5×14	9×12	11×17
50	$35	$45	$55	$65	$75	$85	$105	$120	$130
100	$45	$55	$65	$75	$85	$95	$125	$150	$165
250	$55	$70	$85	$98	$105	$120	$185	$215	$245
500	$70	$90	$110	$125	$125	$175	$310	$325	$335
1000	$95	$110	$140	$160	$175	$295	$395	$420	$435
2500	$155	$185	$210	$240	$265	$345	$475	$560	$610
5000	$295	$345	$375	$430	$460	$510	$565	$775	$900

Single Sided Postcards – 100lb Gloss Cover (Premium)

Quantity	4×6	5×7	5.5×8.5	6×9	6×11	8.5×11	8.5×14	9×12	11×17
50	$40	$52	$63	$75	$86	$98	$121	$138	$150
100	$52	$63	$75	$86	$98	$109	$144	$173	$190
250	$63	$81	$98	$113	$121	$138	$213	$247	$282
500	$81	$104	$127	$144	$144	$201	$357	$374	$385
1000	$109	$127	$161	$184	$201	$339	$454	$483	$500
2500	$178	$213	$242	$276	$305	$397	$546	$644	$702
5000	$339	$397	$431	$495	$529	$587	$650	$891	$1035

Single Sided Postcards – 18pt Cover (Ultra Premium)

Quantity	4×6	5×7	5.5×8.5	6×9	6×11	8.5×11	8.5×14	9×12	11×17
50	$78	$100	$123	$145	$167	$190	$234	$268	$290
100	$100	$123	$145	$167	$190	$212	$279	$335	$368
250	$123	$156	$190	$219	$234	$268	$413	$480	$547
500	$156	$201	$245	$279	$279	$391	$692	$725	$748
1000	$212	$245	$312	$357	$391	$658	$882	$937	$971
2500	$346	$413	$469	$536	$591	$770	$1060	$1250	$1361
5000	$658	$770	$837	$960	$1027	$1138	$1261	$1730	$2009

Postcard Recommendations:

Budget Option: 80lb Gloss Cover – Great for mass mailings
Professional: 100lb Gloss Cover – Premium feel, excellent for business use
Luxury: 18pt Cover – Ultra-thick, premium postcards that stand out

Flyers – All Sizes & Options

Single Sided Flyers – 80lb Gloss Text

Quantity	5.5×8.5	8.5×11	11×17
50	$25	$45	$67.50
100	$35	$63	$94.50
250	$60	$108	$162
500	$80	$144	$216
1000	$110	$198	$297
2500	$210	$378	$567
5000	$345	$621	$931.50

Double Sided Flyers – 80lb Gloss Text

Quantity	5.5×8.5	8.5×11	11×17
50	$35	$63	$94.50
100	$45	$81	$121.50
250	$80	$144	$216
500	$100	$180	$270
1000	$140	$252	$378
2500	$250	$450	$675
5000	$395	$711	$1066.50

Folded Flyer Options

Half Fold (Bi-fold): Available for single and double sided printing
Tri-Fold: Popular for brochures and business information
Z-Fold: Great for event programs and detailed information
Folded options add approximately 15-20% to base pricing

Need help choosing between flyer sizes or folding options? Our team can recommend the best option based on your distribution method and content. Contact us for personalized advice!

Large Format Printing – Signs & Banners

4mm Coroplast Signs (Temporary Use)

Square Footage	Single Sided (per sq ft)	Double Sided (per sq ft)
0-3 sq ft	$12.00	$15.00
3.01-10 sq ft	$8.00	$10.00
10.01-20 sq ft	$7.00	$8.75
20.01-40 sq ft	$5.00	$6.25
40.01-75 sq ft	$4.50	$5.63
75.01-100 sq ft	$4.00	$5.00
100.01+ sq ft	$3.85	$4.81

10mm Coroplast Signs (Permanent Use)

Square Footage	Single Sided (per sq ft)	Double Sided (per sq ft)
0-3 sq ft	$19.20	$24.00
3.01-10 sq ft	$12.80	$16.00
10.01-20 sq ft	$11.20	$14.00
20.01-40 sq ft	$8.00	$10.00
40.01-75 sq ft	$7.20	$9.00
75.01-100 sq ft	$6.40	$8.00
100.01+ sq ft	$6.16	$7.70

3mm PVC or Foamcore (Indoor Use)

Square Footage	Single Sided (per sq ft)	Double Sided (per sq ft)
0-3 sq ft	$30.00	$34.50
3.01-10 sq ft	$14.00	$16.10
10.01-20 sq ft	$11.00	$12.65
20.01-40 sq ft	$9.00	$10.35
40.01-75 sq ft	$8.00	$9.20
75.01-100 sq ft	$7.75	$8.91
100.01+ sq ft	$7.50	$8.63

13oz Vinyl Banners

Square Footage	Price per sq ft
0-3 sq ft	$20.00
3.01-10 sq ft	$7.00
10.01-20 sq ft	$5.00
20.01-40 sq ft	$4.50
40.01-75 sq ft	$4.00
75.01-100 sq ft	$3.25
100.01+ sq ft	$3.00

Material Recommendations

4mm Coroplast: Perfect for open house signs, temporary displays
10mm Coroplast: Best for business signs, permanent outdoor use
PVC/Foamcore: Indoor presentations, trade shows
Vinyl Banners: Events, promotional displays, flexible hanging

Add-Ons

Grommets: $0.25 each (recommended for hanging)
H-Stakes: Available for yard signs
Hemmed Edges: Professional finishing for banners

Marketing Products & Trade Show Materials

Feather Flags & Banner Flags

Feather Flags: $110-$160 (single sided) / $180-$250 (double sided)
Heights Available: 9′, 10.5′, 14′, 18′
Rectangle Flags: $190-$230 (single) / $280-$340 (double)
Tear Drop Flags: $110-$160 (single) / $180-$250 (double)
16ft Econo Flags: $149
All flags include ground stake

Flag Hardware Upgrades

Cross Base: $70 ($15 credit from ground stake)
Square Base: $80 ($15 credit from ground stake)
Water Bag: $15

Table Products

Table Runners:
- 24″x72″ – $50
- 24″x90″ – $65
- 30″x72″ – $65
- 30″x90″ – $80
- 36″x72″ – $65
- 36″x90″ – $90
3-Sided Table Covers: 6ft ($150), 8ft ($185)
4-Sided Table Covers: 6ft ($195), 8ft ($245)
Stretch Table Covers: 6ft ($275), 8ft ($325)

10’x10′ Event Tents

Canopy + Hardware: $795
Canopy Only: $495
Carrying Bag: +$75
Full Wall: $320
Half Wall Single: $165
Half Wall Double: $295
Half Wall Hardware: +$75

Banner Stands

Retractable Stands:
- 23″x66″ – $125
- 24″x81″ – $135
- 33″x81″ – $119
- 47″x81″ – $229
- 36″x92″ – $200
- 48″x92″ – $275
- 60″x90″ – $365
X-Stands: 24″x63″ ($75), 32″x71″ ($85)
Table Top Stands: 11.5″x17.5″ ($49)

Mailing Services – Direct Mail & EDDM

Direct Mail Preparation Fees

Number of Pieces	Preparation Fee
250-499	$35
500-749	$55
750-999	$85
1000-2499	$90
2500-4999	$110
5000+	$190

EDDM Preparation Fees

Base Fee: $85
Additional: +$25 per 1000 pieces (maximum $250 total)
Example: 3000 pieces = $85 + $75 = $160 total

Postage Rates (per piece)

Letter Size (up to 6.125″ x 11.5″): $0.395
Flat Size (larger than 6.125″ x 11.5″): $0.79
EDDM: $0.285

Total Mailing Cost Examples

1000 pieces, 6×9 Direct Mail: $90 prep + $395 postage = $485 total
1000 pieces, 8.5×11 Direct Mail: $90 prep + $790 postage = $880 total
1000 pieces, 6.5×9 EDDM: $110 prep + $285 postage = $395 total

EDDM vs Direct Mail: EDDM (Every Door Direct Mail) is typically more cost-effective and great for targeting specific neighborhoods. Direct Mail allows for more precise targeting with mailing lists.

Specialty Products

Presentation Folders

Standard Specs: 9×12″ size, 14pt gloss cover, 2 interior pockets
Pricing varies by quantity – contact for specific quotes
Upgrades Available: Business card slits, premium finishes, foil accents

Stickers & Labels

Paper Stickers: Indoor use, temporary
Vinyl Stickers: Outdoor use, permanent, weatherproof
Clear Stickers: Transparent background
Magnets: Flexible magnetic backing
Pricing varies by size, material, and quantity

Notepads & Sticky Notes

Common Sizes: 4×6, 5.5×8.5, 8.5×11, 3.5×8.5
Options: Custom covers, spiral binding, perforated pages
Perfect for branded office supplies and client gifts

Envelopes

#10 Business: Standard business correspondence
#10 Window: For invoices and statements
Catalog Sizes: 10×13, 11.5×14.5 for larger documents
A2 Size: 4 3/8 x 5 3/4 for invitations

Blueprints

Black & White: $0.43 per sq ft
Color: $0.73 per sq ft
Standard Sizes: Arch A through Arch E
Rush Service: Always available – no standard timeline

Customer Consultation Questions

Always Ask First

“What are you trying to accomplish with this project? What do you want people to do when they see it?”

Product-Specific Questions

Business Cards: Industry? Networking style? Premium feel important?
Postcards/Flyers: Distribution method? Mailed or handed out?
Signs: Indoor/outdoor? Temporary/permanent? Weather exposure?
Banners: How will it be mounted? Indoor/outdoor use?
Stickers: Indoor/outdoor? What surfaces? Temporary/permanent?
Mailing: Target audience? Geographic area? Budget considerations?

Standard Template Phrases

Timeline: “Our standard turnaround is 3-5 business days – does that work?”
Design: “Do you have artwork ready, or would you like us to handle the design?”
Payment: “We’ll send an invoice and start production once payment is received”
Files: “We prefer print-ready PDFs, but can also work with Canva links”

When to Connect Customers with Our Team

Encourage Direct Contact When:

Customer is ready to place an order
They need custom sizing or specifications
They want to discuss design options
They have specific deadline requirements
They’re comparing multiple product options
They mention a budget and want recommendations
They have artwork questions or file issues
They want to discuss volume discounts

Contact Information

Phone: (951) 609-2555

Email: info@ihitprint.com