Terms and Conditions
Terms and Conditions
Welcome to Hit Print, Inc.. Hit Print Operates as a website (www.ihitprint.com) and at their brick and mortar location. (referred to throughout these terms as “Hit Print, Inc.”) as a service to our customers. Please review the following rules that govern your use of Hit Print’s Services. Please note that your payment and/or written consent constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Hit Print, Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions before every purchase.
Section A of these Terms and Conditions applies specifically to orders placed with Hit Print, Inc.. Section B of these Terms and Conditions applies to all products and services available through the Site.
Terms and Conditions of Order
The Hit Print, Inc. Satisfaction Guarantee
Hit Print, Inc. stands behind the quality of its products and services. If you are not satisfied with your purchase from us, contact Customer Service by phone at 951-609-2555 within 1 day from the date you receive your order, and we will work with you to resolve the issue in a timely manner.
Hit Print, Inc. offers a courtesy check only of artwork and orders submitted, if errors are found, you will be responsible for correcting any issues, and your order will be withheld from production until you complete the changes or notify us to print as is. This may extend the delivery date of your order.
Aside from minor fixes by our prepress team, if we find issues while reviewing your artwork, we’ll contact you and have you make any necessary corrections. We make our best effort via email, phone to reach you quickly. We know your print job is often time sensitive, therefore if we cannot reach you within 1 business day we will proceed with the job and no refunds or reprints will be issued.
Please note Hit Print, Inc. is not responsible for the following:
- Inaccurate or poor quality artwork
- Errors in user-selected options such product type, size, finishing options, etc.
- Errors when submitted artwork such as not outlining fonts or using transparencies.
- Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
Shipping and Delivery
- Delivery delays due to improperly prepared files.
- Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by you.
- Damage to the products arising after delivery to you.
Other Buyer Responsibilities
- Text and image safety: Text and images are within the safety lines.
- Resolution: Images are at least 300 DPI (dots per inch).
- Borders: Borders on your printed piece are at least 1/4-inch thick, plus 1/8-inch bleed for a total size of 3/8-inch thick.
- Colors options: Color options that are selected are correct.
- Full Color Both Sides
- Full Color Front Side / Black Back
- Full Color Front Side, Blank Back
- Double crop marks: Images do not have crop marks. Our system adds appropriate crop marks as needed.
- Rich Black: To create rich black on pieces printed by Hit Print, your CMYK calibration values must be 50% Cyan (C), 40% Magenta (M), 40% Yellow (Y), and 100% Black (K).
- We review your piece for faded or eliminated color and copy.
- Watermarks: Inspect your printed piece for watermarks.
- Illegal images: Hit Print is unable to print sexually or violently explicit materials. Your order constitutes implied permission by the owner of the content.
- Orientation: Designs are facing the correct direction, and not upside-down or backwards
- Perforation/score safety: Proper perforation and score placement.
- Hole drill: Check for proper hole placement.
- Indicia: If your printed piece is being mailed, please use the correct indicia or leave space for us to place it.
- Mailing area: Make sure that your direct mail products include a mailing area that falls within USPS guidelines.
- Image centered: Check that your image is centered properly.
All prices and amounts shown on this Site and on any invoice are in U.S. Dollars (USD), unless otherwise noted. If a buyer submits a request on the Site or at the store to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically be charged to the credit card or paid by the buyer with an approved payment method.
Payment of your invoice constitutes approval by you to print. No changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to Hit Print, Inc.’s prepress department, you are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted.
All sales are final, unless otherwise noted. No refunds are given once Hit Print, Inc. begins working on your order, which means Hit Print, Inc. has received your necessary materials (i.e., digital files and payment) and started work on your job (i.e., your job is in production).
Please note that no work will proceed on any print job in your order until full payment is received by Hit Print, Inc. or unless previously agreed upon.
All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:
- Pay by credit card.
- Pay on account.
- Pay by store credit.
A 10% late fee will automatically be applied for payments extending longer than 30 days on Term agreements unless otherwise specifically advised.
If credit card disputes for products or services provided by Hit Print are found to have been completed and the disputes are declined, the buyer will incur a penalty fee of 10% of the total invoice amount, plus a $25 dispute reimbursement fee, plus any costs incurred collecting such penalties.
Hit Print, Inc. Store Credit
- Store credit amounts are non-transferable and non-refundable
- For any jobs to be canceled, refunded or adjusted, ONLY the paid portion (via credit card) of a job will be available for refund
Our Sales Tax Policy
Hit Print, Inc., is required to collect and remit sales tax in all US jurisdictions that administer such tax.
For nonprofit or government entities, as well as reseller clients, please email or fax a copy of your tax-exempt certificate to the attention of the Credit Department at (951-579-4177) or amber@iHit Print.com. If you have already placed an order with sales tax, you can request an adjustment by sending in your order number(s) with your documentation.
Color Accuracy and Hardcopy Proofs
Hit Print, Inc. will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements.
The accuracy of each color reproduction (of the final printed product) is guaranteed to be within 90% of the final proof you approved or Hit Print, Inc. will reprint your job at no charge. Please note that Hit Print, Inc. cannot guarantee color reproduction for your print-ready files if you: (a) did not request a hardcopy proof; or (b) purchased a product that does not feature a hardcopy proof option. Please note that we accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent.
You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to Hit Print, Inc. Even if your art files are created by Hit Print, this is still your responsibility. As postal regulations are subject to change, you are also responsible for complying with current mailing restrictions for your layouts. Check with your local Post Office for current guidelines and restrictions.
You certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. Hit Print, Inc. is unable to print sexually explicit materials, including photographic genitals, violently explicit materials, and speech promoting hate or violence.
Printing Turnaround Times
Printing times do vary from product to product. Please verify the turnaround time with your customer service representative. We will make every accommodation to expedite prints per your request but make no guarantees to the finished timeline outside of normal turnaround times. Turnaround time does not begin until payment has been received and final artwork is approved.
Cut-off time for order submissions via payment is 9:30am. Anything after that time will be pushed to the next business day. For example, if an item has a 3 business day turnaround time and you make a payment at 10am on a Monday to start your order, your order will be ready on Friday.
Shipping and Arrival Times
Shipping transit times vary, and Hit Print, Inc. assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Hit Print, Inc. is not responsible for delays due to improperly prepared files.
Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time.
Pick-up orders will be held for 30 days at our facility. After 30 days, we will recycle your order with no refund or remedy available to you.
Your mailing list(s), while in our possession, is your exclusive property and shall be used only with your instructions. Your mailing list(s) will not be sold or offered for use to any other party, and Hit Print, Inc. will not utilize the list for any other purpose.
All mailing delivery dates are estimates, not guarantees. Hit Print, Inc.’s responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service (“USPS”). Hit Print, Inc.’s responsibility ends when the job is delivered to the United States Postal Service Mail Entry Unit. In no event shall Hit Print, Inc. be liable for USPS performance failures or delivery delays. This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. Hit Print, Inc. is not liable for shipping carrier errors, including loss or delay on direct-mail orders.
Hit Print, Inc. shall rectify printing and mailing errors only to the extent of re-mailing a correction or corrected job as soon as possible, and any costs shall be limited to the value of the printing work performed. Hit Print, Inc. will print your order once your list is processed.
Postage is non-refundable once orders are placed. Hit Print reserves the unilateral right to add service fees into the postage amount. These amounts are reflected on your invoice under 1 single postage line item.
You may purchase a mailing list from Hit Print, Inc. for an additional cost. You may ask to see the purchased mailing list. Mailing lists purchased through Hit Print, Inc. are non-refundable.
Please note that your printed product or images used for your printed product will not be used in any marketing collateral without your prior written consent.
IN NO EVENT WILL Hit Print, Inc. BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR OTHER DAMAGES WHETHER OR NOT Hit Print, Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. Hit Print, Inc.’S ENTIRE LIABILITY UNDER, FOR BREACH OF, OR ARISING OUT OF PROVIDING THE SERVICES HEREUNDER, IS LIMITED TO A REFUND OF THE FEES PAID FOR THE PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM. IN NO EVENT SHALL Hit Print, Inc. BE LIABLE FOR YOUR COST OF PROCURING SUBSTITUTE GOODS.
You will defend and hold Hit Print, Inc. harmless in any claim, suit or action brought against Hit Print, Inc. by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where Hit Print, Inc., acting as your agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in Hit Print, Inc.’s sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a claim, suit or action brought against Hit Print, Inc. for actions of your employees which may occur as a result of any mailing.
In the event that Hit Print does not deliver your product or service on time, or if your product or service was produced with a mistake, your sole remedy will be limited to only the total amount paid for the product or service.
General Terms and Conditions
You, the User, acknowledge that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of Hit Print, Inc. and/or various third-party providers ("Providers"). Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.
Corporate Identification and Trademarks
"Hit Print, Inc.", "www.iHitPrint.com", and any and all other marks appearing on this Site are trademarks of Hit Print, Inc. in the United States and other jurisdictions ("Trademarks"). You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without Hit Print, Inc.'s prior written consent. The use of Trademarks on any other Web site or network computer environment is prohibited. Hit Print, Inc. prohibits the use of Trademarks as a "hot" link on, or to, any other Web site unless establishment of such a link is pre-approved by Hit Print, Inc. in writing.
You may only use this Site to make legitimate requests to purchase the products or services offered (each, a "Request"), and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site, unless specifically permitted by Hit Print, Inc.. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate.
It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.
Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without Hit Print, Inc.'s prior written consent is prohibited.
Disclaimer of Warranty
THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE.
General Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Hit Print, Inc., INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AFFILIATES (COLLECTIVELY, THE "COVERED PARTIES"), BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site, the User agrees that the liability of any such party shall in no event exceed the fee or charge to the User assessed by Hit Print, Inc. for making a Request.
Some states—to the extent their law might be deemed to apply, notwithstanding the selection of California law as described (below)—do not allow the limitation of liability, so the foregoing limitations might not apply to you.
You agree to defend, indemnify and hold harmless Hit Print, Inc. and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. You also certify that you own rights to or have a license to use the image(s) being reproduced as part of your order.
If you use this Site to submit Requests for or on behalf of a third party ("Third Party"), you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to all products or services acquired through this Site, including all rules and restrictions applicable thereto.
Each User using this Site for, or on behalf, of a Third Party agrees to indemnify and hold each Covered Party harmless from, and against, any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third Party's or the User's failure to fulfill any of its obligations as described (above). The User is directly responsible for any Request submitted, including related fees, charges and performance obligations.
User Comments, Feedback and Other Submissions
All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively, "Comments"), shall become and remain the exclusive property of Hit Print, Inc.. The Comments may be used by a Covered Party in any medium and for any purpose worldwide, without obtaining your specific consent and you relinquish all rights to such Comments. No Covered Party is under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any comments) in confidence, to pay to you any compensation for any Comments submitted or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.
Links to other Web sites and Services
To the extent this Site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. None of the Covered Parties guarantees or warrants the accuracy or completeness of the information or content included on the Web sites of these outside services and resources. The outside services and resources are in no way related to Hit Print, Inc., and are neither its employees nor agents.
Termination of Usage
User access to all or part of this Site may be terminated or suspended at any time, without notice and for any reason.
The captions in these Terms and Conditions are only for convenience and do not, in any way, limit or otherwise define the terms and provisions of these Terms and Conditions.
None of the Covered Parties are responsible for any errors or delays in responding to a Request caused by an incorrect email address provided by you or other technical problems beyond their control.
The internal laws of the State of California shall govern the performance of these Terms and Conditions, without regard to such state's conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in San Francisco, California for all disputes arising out of, or relating to, the Terms and Conditions and use of this Site.